FAQ

Purchasing

 

01.How long can I get the reply?
The buyer will get a reply within 12 hours.

 

02.How to ensure quality?
Each product is tested by KLT professional technicians and QC team with inspecting machine and inspection before shipping.

 

03.What kind of warranty KLT offer?
KLT provides 12 months warranty for the mobile phone parts,and 3 months warranty for mobile accessories.

 

04.Why trust KLT?
A.KLT was established in the year 2005, more than 10 years market experience in this field,devoting itself to the principle of "Quality First",and we have our own brand KLT for all of the products.
B.KLT is located in Guangzhou, where enjoying advantages geographical location and convenient transportation.
C. We will share you the latest market information.
D. Fastly renew products ,competitive price,fast delivery as per your request.
E. Multi-languages service all around the world,excellent after-sales service in 24 hours

 

Payment

 

01.What payment terms are available?
KLT accept the payment by: T/T, Western Union, Money Gram, and Cash,any other question, please don't hesitate to contact our business representative.

 

02.How to deal with the bank fee of the payment?
Costs incurred in the purchaser's bank,shall be borne by the buyer;costs incurred in supplier's bank,is to be borne by the supplier.

 

Shipment

 

01.How long will it take to deliver goods?
We will start preparing goods upon receipt of buyers’T/T copy. After receiving your full payment,we will deliver the goods within the deadline which both parties agreed.

 

02.How about the package for the products?
KLT packing or customized packing.

 

03.How to choose the best transport method for the products?
A.Spare parts:suggest express delivery like DHL,UPS,FedEx,TNT and EMS,KLT enjoys very good discount.If customers have their own shipping account,transportation fee is paid by such accounts are also welcomed.
B. For big order,we will arrange to ship by air or by sea.

 

Risk Control

 

01.How to deal with the damaged goods in transportation?
If the product problem is caused by us, such as the products get missing,the products were sent to wrong place,KLT would compensate for all.

 

02.How to deal with Customs clearance problems?
If the problem appears in our Customs,we'll be responsible,if it appears in clients',we'll try our best to cooperate with customs to solve the problem,such as offering the clearance document and other things we can do.

 

03.What conditions should be considered to return goods.
A. Goods were delivered by KLT.
B. Goods are within warranty.

 

04.How long will KLT take to deal with the returned goods?
KLT will provide the first feedback within 5 working days.
Warm Tips:phone parts must pack as originally delivered,original label must not be removed,also any of the parts can't be used or damaged deliberately.